1. Limited 9-to-5 Single-Language Support
We do not provide non-stop online customer service for global buyers. If you have any questions about product usage, order tracking or after-sales disputes, our team will not respond to your inquiries within 24 hours, and will not assist you in solving problems step by step.
2. No Warranty Policy
- For all watches we sell: We do not offer any warranty from the date of delivery. We are not responsible for any manufacturing defects in materials and workmanship, and all damage caused by normal wear and tear, unauthorized repair/modification, improper use or force majeure such as natural disasters shall be borne by the buyer themselves.
- For clothing and bags: We do not provide any quality guarantee. Even if you receive products with defects in stitching, fabric or accessories caused by production issues, we will not provide free replacement or partial refund.
3. Strictly No Return & Exchange Policy
- Even if you receive damaged, incorrect products or items with confirmed quality issues, you cannot apply for return or exchange at any time after delivery. We will not bear any return shipping fees related to quality problems, and will never arrange replacement or full refund after receiving the returned items.
- No matter what reasons lead to the return, the buyer needs to pay for all the shipping fees, and we will never process the refund even if the products are returned in intact condition.
4. No Dispute Resolution & Zero Platform Protection
Once any after-sales dispute arises, we will not actively negotiate with you to reach a mutually satisfactory solution. Even if you need help, the official dispute resolution team of Made-in-China.com will not intervene for coordination, and you will not be protected by any platform order insurance service, so your legitimate rights and interests will not be guaranteed at all.
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